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STANDARDS - QUALITY EYE CONSULTANCY SERVICES

ACHIEVE AND MAINTAIN INDUSTRY STANDARDS

Assistance in Scotland (and wider afield) developing, implementing, and maintaining ISO 9001, ISO 14001, ISO 45001, ISO 22000 Certification improvements.

ISO 9000 series started in military contract management and focuses on the management of processes (to satisfy needs/ expectations – Customers).

ISO 9001 is an Internationally recognised standard for Quality Management; designed to apply to virtually any products/ service (building on basis of previous BS 5750 principles).

ISO 9001 offers a framework for building in Total Quality Management (TQM) principles; and a base on which controlled (Continual) improvements can be made. The essential philosophy of TQM is Continual improvement within all aspects and processes of the business.

The standard having undergone significant change (as part of ISO Annex SL overhaul) promotes the application of a more integrated ‘Process Approach’ (i.e. the identification and management of numerous linked activities), and the Continual Improvement principles throughout.

This can often help organisations understand, meet and exceed customer requirements, and can help in creating a unified Strategy and Vision, taking into account other business risk considerations within it’s context.

This logic may easily be applied to both manufacturing and service-based organisations, within which QECS has experience in.

ISO 9001 builds on this principle, and outlines a model/ structure for a ‘Process-based’ Quality Management System, illustrated by QECS as:

ISO 14001 is an Internationally recognised standard for Environmental Management; designed to apply to virtually any organisation (to accommodate diverse geographical, cultural and social conditions).accommodate diverse geographical, cultural and social conditions).

The overall aim of the standard is to support environmental protection and prevention of pollution in balance with socio-economic needs.

Organisations are increasingly concerned with achieving and demonstrating improved environmental performance by controlling the impacts of their activities, products and/ or services on the environment (often linked with Energy saving initiatives, and in some cases ISO 50001).

There is increasingly stringent legislation, and increased concerns expressed by interested parties, about environmental matters and sustainable development. ISO 14001 outlines Environmental Management System requirements to enable organisations to develop and implement a Policy and Objectives, which take into account such Legal requirements, and information about Significant Environmental Aspects.

It has also been significantly re-aligned (as part of ISO Annex SL overhaul), structured in line with ISO 9001, to enable organisations to develop a more integrated approach to business processes/ Management Systems, making implementation more compatible. The standard itself is based on the ‘Plan-Do-Check- Act’ methodology, and (like ISO 9001), is focussed on Continual Improvement.

ISO 22000 is an International standard for Food Safety Management; designed to apply to any organisation involved within the Food Supply Chain (ensuring ‘safe’ food-based products).

Different countries, regions, markets, industries and even retailers have developed their own standards and requirements for ‘Food Safety’; however, these standards have not always addressed some of the key issues, such as traceability, or lack of interactive communication across the supply chain.

The overall aim of the standard is to implement one universal food safety standard applicable to any food manufacturer/ handlers, integrating with existing food quality and safety management systems; and providing a solid base for customer confidence – a must in today’s society.

ISO 22000 brings together principles of managing risk, through Food Safety Risk Assessment programmes (incl. HACCP – Hazard Analysis Critical Control Points). Additionally, in line with the other ISO series of standards, it also deals with organisations’ capability in meeting/ exceeding applicable Legislative/ Regulatory requirements; and ensuring Plans are in place for dealing with emergency situations.

Like the other standards, this too is based around principles of ‘Plan-Do-Check-Act’, and focuses on Continual Improvement throughout.

Like the other standards, this too is based around principles of ‘Plan-Do-Check-Act’, and focuses on Continual Improvement throughout.”
Principal Consultant (Blair Matthew) has also completed recent FSSC 22000 LRQA Lead Auditing Course – recognised by IRCA, CQI, FSA; expanding on the principles of ISO 22000

ISO 45001 is the  International recognised standard for the management of Occupational Health & Safety developed by BSI in response to demand for a recognised framework/ standard for H&S Management Systems; effectively building on the HSE’s guide (HSG65) for “Successful H&S Management”

The standard has been developed to be compatible with the other ISO standards (namely ISO 9001, and ISO 14001), in order to facilitate the full integration of Quality, Environmental and Occupational Health & Safety Management Systems. This is being transformed further (linked to ISO Annex SL) with it’s restructuring within common framework of ISO 45001.

It has been designed to help organisations (of any kind/ size/ complexity):

  • Eliminate, or minimise risks/ accidents (to employees/ other interested parties);
  • Implement, maintain and continually improve Management systems;
  • Provide assurance of conformance with stated OH&S Policy;
  • Demonstrate conformance to others;
  • Seek certification by approved external organisations; and/ or,
  • Make a self-determination and declaration of conformance with OHSAS requirements/ Best practice.


The standard has been structured in order to aid organisations in developing an integrated approach to business processes, making implementation more compatible. The standard itself is based on the ‘Plan-Do-Check-Act’ methodology, and (like ISO 9001/ 14001), is focussed on Continual Improvement.

Client Feedback

“Quality Eye Consultancy Services have provided a valuable service to us on an annual basis over the past few years. QECS have continued to provide us with ongoing advice and assistance to support our GB integrated management system ( incl. ISO 9001, ISO 14001, ISO 45001, ISO 22000). Audits have been performed on site or remotely, to suit our needs and are inclusive to our internal audit program, provided the independent eye on the legal elements and the areas considered to be our greatest risks. The service provided enables continuous improvements in line with our annual business plans”.
(Jane Marchant, Senior QESH Manager – Coca-Cola Europacific Partners – Sidcup)
‘Stallan Brand commissioned QECS to advise on developing our Operational Management System with a view to achieving ISO 9001. Blair Matthew engaged with our team and quickly identified a strategy for developing our systems and gave an indication of time involvement and ours which has been accurate. We set a target timescale of 12 months for certification which was achieved. Blair was extremely proactive in helping us develop new documents and processes and adapting existing ones. He also carried out internal audits and helped us prepare for and manage our way through the external audit process.“
(Ian Harper, Director – Stallan-Brand Architecture - Glasgow)
“QECS are a trusted business partner. This key relationship ensures that our team at HR Services Scotland have absolute confidence in Blair providing a first-class professional level of service while delivering for our end clients. Its critical to know that we will have expert knowledge readily available coupled with a customer centric approach, which is always delivered within timescale and on budget. These elements make it easy to engage with Blair on commercial projects”.
(Andy Purdon, Managing Director – HR Services Scotland - Hamilton)
“Blair has become an integral part of the Operational team for c. 10 years, firstly as Waste Water Services, and now under Universal Tanker Solutions Ltd. Working as an independent resource, he provides useful/ practical advice on adhering with intent of all ISO HSE (and Q) standards, and continues to support via Internal Audit activities, preparing us for ISO certification visits, helping us focus our attentions on what really matters to the business”
(Linda Hunter, Operations Manager – Scotland - Universal Tankers)
“Helping to lay the foundations of good H&S practices at our original site in Birch Road, Blair developed with the team in aligning our Operations to world class certifiable Management System Standards. The approach taken has been altered to suit our evolving site structures understanding our needs, supporting relocation to our new Manufacturing facility in Lomondgate; helping us achieve ISO 9001, ISO 45001 and ISO 14001 certification”.
(Jim Kilpatrick, Head of Operations – Aggreko Manufacturing and Engineering - Dumbarton)
“I would like to thank Blair Matthew, of QECS, so much for assistance and expertise whilst compiling risk assessments and method statements which the main contractors have commented on being very thorough in all aspects. May I also thank you for your prompt attention to adjusting my RAMS for job specific and COVID -19 updates when requested. Someone like yourself dealing with all my H&S requirements has certainly eased my worries about complying with forever changing H&S policies and made my life less stressful and allows me to concentrate on other business matters”.
(Colin Bowman, Director – Bowman Plastering Services - Glasgow
“We have employed the services of Quality Eye Consultancy Services for a number of years in a number of areas (incl. CI works, ISO 9001, ISO 14001, OHSAS 18001 and ISO 22000). Systems have developed to a level that has been benchmarked within our own company as well as other blue chip companies. Blair Matthew has been a key contributor in such improvements. We have also utilised QECS in other areas, when we have had some initiatives out with normal day to day running of our operation, these have included in depth investigations into stock control and losses, development of site 5 year business plans, compilation of regional grant assistance requests to name just a few. QECS have been key contributors to our site successes and we will continue to utilise them, as we continue to develop our current success.”
(Peter McGinley - Quality, Safety & Environment Manager Soft Drinks)
“Quality Eye Consultancy Services Ltd, were enlisted to support the simplification and rationalising of existing business processes, to meet intent of the ISO 9001 standard. Having quickly understood our business needs, this assisted us greatly in reducing the complexity of documentation, and non-value-adding processes. Having guided us through the pre and post-certification audit processes, and successfully achieving the standard, we would have no hesitation in recommending future support”.
(Alan Stark – Executive Director Architecture)
“Assistance from QECS proved invaluable in achieving certification to ISO9001. Advice and consultancy from Blair Matthew allowed us to successfully complete the project, despite working to an extremely tight time schedule with limited internal resources. Utilising his experience allowed us to go into the assessment against the standard with confidence.”
(Dr. Mike Gray, Managing Director Pharmaceutical (Chemical Reagents/ substances))
“I have known Blair for a number of years during which time he has joined our consultancy team during a number of projects involving various scopes of work including ISO 9001, OHSAS 18001, ISO 14001, SIA standards and the like. Blair is a safe pair of hands with a passion for attention to detail. He delivers practical, down to earth advice and assistance to organisations large and small across many industry sectors in a friendly and professional manner whilst still retaining an objective viewpoint, something which is essential for this type of consultancy work”.
(Ian Brooks – Managing Director Business Consultancy/ Systems Support)
“Quality Eye Consultancy Services (QECS) were contracted by MB Firepumps Ltd, some years ago to construct an ISO 9001 package, which was streamlined to suit the needs of our business. The assistance Blair Matthew has provided has been invaluable, his in-depth knowledge and patience has allowed our business to expand and been able to adjust to moving of premises and time constraints, Blair has become a valuable contributor to our business development. The professional manner in which QECS have built our system, assisting with H&S queries and combining their working knowledge and training, adapting to suit our business has proven extremely cost effective. As MB Firepumps Ltd continue to develop, QECS will remain an important part within our Quality Programme. Over recent years without QECS professionalism we would not have had the structure in place necessary to advance in our working environment, there would be no hesitation to recommend QECS to other businesses looking to set up a quality system from start to certification and still offering continued support with ideas and grant investigation to help develop the business further”.
(Michael Brogan - Owner/Director Engineering/ Service Industry (Fire Pumps))
“QECS were contracted by Red Mosquito to carry out an audit of our Glasgow premises. This audit was conducted in a very professional manner and the subsequent report was well written and thorough. This process has proved invaluable in ensuring that our business is compliant with HSE regulations. Since the audit, QECS have provided us with ongoing advice and assistance on all matters relating to Health and Safety, and we are very pleased with the service provided to date. We consider that QECS provide a cost effective, friendly and knowledgeable service and would have no hesitation in recommending to others looking to engage a consultant in this capacity”
(Andrew Stark, Director IT Support/ Services)
“I hereby convey my appreciation to Blair Matthew (of QECS) for the assistance provided in establishing the QMS geared towards achieving the ISO 9001 standard. From our initial meeting to our handover, I found his knowledge of the standard to be both vast yet accommodating particularly in the way he tailored certain clause requirements around our existing company systems. Because of such complete understanding of our way of working, the implementation of the QMS was relatively seamless as each individual section was briefed to those involved before being ‘rolled out’. Of equal benefit was the guidance and assistance in explaining the benefits of certain aspects when I experienced difficulties in conveying their purpose and requirement. I would not hesitate to seek the services of QECS in the future or to recommend them to any other party who sought certification or assistance in this field”.
(Michael Parker, Director Construction/ Civil Engineering)
“Having contracted Blair Matthew for initial client Health & Safety (Management Systems) support, we have worked in partnership, in supporting a number of business units (incl. BMW Mini Oxford). I have found his approach to be professional, friendly, and most pro-active, modifying style and communications to varying degrees of owners (from Director through to shop-floor levels). I continue to utilise QECS services as a sub-contracted resource, complementing our business offering, and would have no hesitation in recommending Blair to other businesses”.
(Mike Williamson, UK Divisional Director Insurance Services)
“QECS have been an invaluable asset to the Supply Chain in our journey towards Excellence”.
(Jim Duddy, Operations Director Food and Drink (Soft Drinks))
“We have worked with Quality Eye Consultancy Services (QECS) on a number of occasions and every time QECS have delivered as per expectations. QECS work with you to interpret and define your requirements and find innovative solutions to meet these needs. QECS provide a professional and conscientious service within agreed timescales and we will continue to rely upon QECS and the quality of work which is delivered”
(David Lyon, Business Manager Research and Consultancy (Community Interests))
“QECS have assisted in simplifying and re-aligning our operating standards in Gibraltar, in order to meet not only ISO 9001 (Quality) standards across our full group of companies, but also achieve ISO 22000 (Food Safety) standard, across production/ Warehousing areas. We have also used Blair Matthews’ experience in applying stringent TCCMS (The Coca-Cola Management System) requirements, improving Health, Safety and Environmental standards. We intend to continue utilising QECS support through further business improvements, and would have no hesitation in recommending Blair as an integral part of your (outsourced) Operational team”
(Denis Lafferty , Group Managing Director Manufacturing, Distribution and Retail (Soft Drinks, Wines, Spirits, Chilled, Frozen, Health, Home))
“Having quickly understood our needs, Blair Matthew (of QECS) was able to analyse our business, and align our operations with intent of ISO 9001, and Investors in People standards; whilst not creating cumbersome ‘add-ons’ to our process controls. Instead, systems implementation has been pain free, cost-effective, and has already added value to our business, moving to a ‘certification-ready’ state in a fairly short time scale”.
(Sean Balfe, Recruitment & Commercial Leader Business Consultancy/ Support)
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